Refund policy

At DYNOR, every order is prepared and fulfilled specifically against your order. Once an order is confirmed, it is processed with our production and fulfilment partners.

Because our products are prepared specifically for each order, we do not accept returns or refunds for change of mind, incorrect size selection, or other reasons unrelated to a product defect or fulfilment error.

We are committed to making sure you receive the correct product in proper condition. If there is an issue with your order, we will review it and provide a replacement or refund where applicable.

1. Replacement Eligibility

A replacement may be provided in the following situations:

You received the wrong product, size, colour, or design.
The product arrived damaged or defective.
The product has a significant manufacturing or printing defect.
The product received is substantially different from the product ordered.

To request a replacement, please contact us within 5 days of delivery with:

Your DYNOR Order ID
Clear photographs/videos showing the issue
A brief description of the problem

Our team will review the request. If the issue is found to be eligible, DYNOR may provide a free replacement or refund, depending on the circumstances.

2. Non-Refundable & Non-Replaceable Situations

We do not accept returns, refunds, or replacements in the following situations:

Change of mind or buyer's remorse
Incorrect size selected by the customer
Incorrect colour or variant selected by the customer
Product not fitting as expected when the correct size was ordered
Minor colour differences caused by screen settings, photography, lighting, or the printing process
Minor variations in print placement or appearance that do not constitute a manufacturing defect
Damage caused by improper washing, drying, ironing, handling, or general wear and tear
Products that have been altered, washed, worn, damaged, or otherwise used after delivery
Delivery delays caused by courier or logistics partners

We strongly recommend checking our size chart carefully before placing your order.

3. Order Cancellation

Orders can be cancelled within 1 hour of placing the order, provided production/fulfilment has not already started.

After this period, the order may have already entered production or fulfilment and therefore cannot be cancelled.

If you wish to cancel an order, contact us as soon as possible with your Order ID.

4. Refunds

If a refund is approved by DYNOR, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

5. Replacement Process

Once your replacement request has been approved:

DYNOR will confirm the issue.
A replacement order will be arranged.
The replacement will be processed through our fulfilment process.
You will receive shipping/tracking information once the replacement is dispatched.

Replacement timelines may vary depending on product availability and shipping location.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please do not discard the product or packaging until your request has been reviewed.

Clear photos/videos of the product, packaging, shipping label, and issue may be required to process your request.